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🥖 Bread Defense Support

This English translation is provided for convenience. If it conflicts with the Korean original, the Korean version prevails.

"Bread Defense" is a casual tower defense game where you combine ingredients to bake bread towers and defend your village. If you have any issues or questions while playing, please contact us at any time.

Fastest way to contact us · Game Settings → Customer Support → Submit Inquiry
You can check submission status and responses from moderators in the game's My Inquiries log. If you cannot open the app due to network issues, please contact support@eternaxcode.com.

How to Submit Inquiries In-Game

  1. Tap Customer Support in Settings.
  2. Select a category: Bug, Payment/Ads, Account Recovery, Balance, Suspected Abuse, Federation, or Suggestion.
  3. Describe the situation and reproduction steps, and optionally attach up to 3 PNG, JPEG, or WebP screenshots.
  4. Check My Inquiries for moderator responses and send follow-up information as needed.

Do not include emails, phone numbers, addresses, payment receipts, or purchase tokens in the message or screenshots. Payment verification is handled securely through our server transaction records.

Web Strategy Guide and Community

Read freely, write with login
Users without an account can read strategies and questions. To create posts, reply, react, bookmark, or report, you must log in via Google or Apple. Post titles are limited to 2–80 characters, and messages to 10,000 characters; daily limits are 20 posts, 100 comments, and 30 reports per user.

Do not share personal information, purchase tokens, or other users' account information in the community. Reports can be filed for spam, harassment, misinformation, personal data exposure, or other violations; moderators' hide, restore, or delete actions are logged for audit purposes.

Frequently Asked Questions

Q. I made a purchase but didn't receive my golden butter.
Please close and reopen the app. If the currency still hasn't arrived, submit an inquiry in-game under the Payment/Ads Reward category. You don't need to paste receipt text or purchase tokens—we verify using our server records.

Q. Will my progress disappear if I switch devices?
Game progress is saved on your device and synced to the cloud when online. If something goes wrong, please contact us with your nickname.

Q. I watched an ad but didn't get the reward.
You must watch ads to completion to receive rewards. If your network is unstable, try again after a moment.

Q. Where can I find the rates for gacha items?
All recruitment rates by rarity are displayed at the bottom of the in-game shop at all times.

Q. I want to change my nickname.
You can change it once for free in Settings.

Data Deletion Request

To request deletion of your account data for "Bread Defense" (Developer: ETERNAXCODE), please follow the steps below.

How to Request
  1. Email support@eternaxcode.com with the subject line [Bread Defense] Data Deletion Request.
  2. In the message body, provide your in-game nickname and, if you have linked Google or Apple, the linked email address.
  3. We may request additional identity verification to prevent accidental deletion of another user's data.
  4. We will confirm deletion completion within 7 business days.

Data deleted · User identifier (anonymous ID), nickname, game progress and ranking scores, purchase history logs, gameplay activity logs—all data stored on our server (cloud) will be deleted.

Data retained · Transaction records subject to legal retention obligations (such as the 5-year requirement under e-commerce law) are held separately during the applicable period before deletion. Local progress data stored on your device is removed when you uninstall the app.

If you wish to delete only part of your account (e.g., ranking records only) rather than all data, you can use the same method to request that.

Policy

Bread Defense Privacy Policy

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